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TQM Total Quality Management Diagnostics - Images/Links: 18, 20 - TQM Total Quality Management Diagnostics A Simplified TQM Diagnostic Model These pages are designed for Leaders and Managers who want to: Repair, jump-start or diagnose problems in existing TQM initiatives, or Design and implement their own less expensive and culturally tuned TQM, or Become competent internal consultants to their company's TQM system. WHY LEARN A SIMPLIFIED TQM DIAGNOSTIC MODEL? This model can help you gain confidence in making TQM decisions: Identify necessary elements for a successful quality management approach.

NASA LARC TQM Home Page - Images/Links: 1, 47 - Welcome to Langley Research Center's website for Continual Improvement Systems. Please use the information contained or referenced herein to help make Langley even more responsive to national needs. Please direct any comments, suggestions for improvements or questions to tqm+coordinator@larc.nasa.gov Thank you, Dr. Click on a box for further information: Leadership Strategic Planning Process Management Human Resource Development and Management Information and Analysis Results Customer Focus and Satisfaction The Leadership Category demonstrates senior executives' personal leadership and involvement in creating and sustaining a customer focus, clear values and expectations, and a leadership system that promotes performance and excellence. Also shown is how the values and expectations are integrated into the Center's management system, including how the organization addresses its public responsibilities and corporate citizenship.

Total Quality Management Home Page - Images/Links: 14, 22 - Total Quality Management, or TQM, is an American perception of managing quality. Using the literature we can form a measure of the maturity of TQM relative to Total Quality Control (TQC), it's predecessor and competitor. Sullivan (1986) defines seven stages of quality in Japan. In order of increasing level of quality, they are: product oriented, process oriented, systems oriented, humanistic, society oriented, cost oriented, and quality function deployment (QFD). They are also in largely overlaped relative time sequence. Since Mizuno and Akao (1994) was published in Japan in 1978 and since it contains very mature applications of QFD, we know that the leading edge of stage seven preceded that date by several years.

Total Quality Control Home Page - Images/Links: 2, 16 - Total Quality Control Home Page Total Quality Control Total Quality Control is the system which Japan has developed to implement Kaizen or continuing improvement. Total Quality Control is a forty year plus improvement on the teachings of Deming, Juran, Feigenbaum, and others who brought the concept of quality to Japan. Total Quality Control is where the rubber meets the road in terms of putting quality into place, both within the product and within the system to bring forth, sustain, and retire the product. The seven basic (old) tools, the seven management (new) tools, the seven product planning tools, quality function deployment, and Taguchi methods enhance the implementation of quality within the Total Quality Control process.

Total Quality Management in Healthcare! - Images/Links: 3, 2 - PenChartTM As healthcare continues to its transition from a cottage industry to big business, the emerging systems must embrace Total Quality Management principles (TQM) in order to assure and maintain quality. The ultimate form of Total Quality Management is Process Flow Management brought to the factory floor of healthcare, the physician/patient encounter. In business "process" is defined as a sequence of events an organization conducts that generates an output that is of value to the customer. In healthcare that sequence of events is the clinical decision making that occurs during the physician/patient encounter. Corporate America has had an enormous amount of success using information technology to streamline and ensure quality during most of their processes. However, in healthcare the challenge in this area seems insurmountable for the simple reason that in a 400 physician integrated group you have 400 different processes that result in the same or relatively the same output.

Employee Empowerment - Images/Links: 6, 2 - Quality starts with People. A sound total quality management (TQM) implementation process should be concerned with more than just the mechanical aspects of the change. Instead, it should focus on improving the more indirect value characteristics of the organization such as trust, responsibility, participation, harmony and group affiliation. Empowerment, the most important concept in TQM, is many things, since employees must be empowered to make the necessary organizational changes (Stevens, 1993). The concept of empowerment is based upon the belief that employees needs the organization as much as the organization needs them and that leaders understand that employees are the most valuable asset in the firm.

Total Quality Management in DOE - Images/Links: 0, 7 - There are many organizational elements involved in the quality movement in the Department of Energy. Two of these elements are: The Secretary's Quality Council and the Office of Quality Management. Furthermore, there are several publications in the Quality Management Library which should be of interest to people newly joining our community. In July 1995 Quality Best Practices Network was formed around several independent activities dedicated to improved resource and performance management. This partnership identifies many separate activities all dedicated to sharing information about ways to save money, protect people from injury and hazardous exposure, and to better serve our customers. Another initiative is the Self Assessment Program which is scheduled to be completed by all departmental elements September 1995.

Q-Skills for Total Quality Management - Images/Links: 17, 23 - Q-Skills User Quotes Q-Skills Client List Q-Skills Tips and Hints Cause and Effect - Problem Corner Information Request Q-Skills provides both training and support in the use and interpretation of the major quality improvement tools and techniques.

CyberEd: Total Quality Management - Images/Links: 1, 4 - Preliminary course outline CyberEd is a system for delivering online credit and non-credit courses from the Division of Continuing Education at the University of Massachusetts Dartmouth and the University of Massachusetts Lowell. Views quality control from the total or company-wide perspective. The course contains traditional material on statistical process control (SPC), quality cost, quality assurance, quality information systems as well as the recent management theories and ideas of Deming, Jurand, Ishikawa and Taguchi. The Purchasing Management Certificate teaches students new methods and techniques in questioning suppliers, finding information, calculating profit and negotiating. Courses in the program also address the expanded role of purchasers as partners with suppliers, agents, and members of product design teams.

Measurements and the Implementation of Total Quality... - Images/Links: 0, 4 - Measurements and the Implementation of Total Quality Management (TQM), Business Process Improvement (BPI), Business Process Reengineering (BPR) and the Philosophy of Deming Measurements and the Implementation of Total Quality Management (TQM), Business Process Improvement (BPI), Business Process Reengineering (BPR) and the Philosophy of Deming * The described statistical based measurement, improvement, and reengineering strategies are applicable to Total Quality Management (TQM), Business Process Improvement (BPI), and Business Process Reengineering (BPR) programs. These techniques can improve the bottom line effectiveness of Total Quality Management (TQM), Business Process Improvement (BPI), and Business Process Reengineering (BPR) efforts by providing a valid process baseline to build economic benefits plus application strategies that can often improve the efficiency and effectiveness of Business Process Improvement (BPI) and/or Business Process Reengineering (BPR) efforts. Do you believe you could benefit from this strategy but are not sure where to start? If so, we can help you through our consulting services.

TQM - Images/Links: 2, 41 - TOTAL QUALITY MANAGEMENT We judge ourselves but others judge us Total Quality Management (TQM) can provide organizations with the impetus for positive change, stimulating the workforce and creating an environment that gives a company the competitive edge. To succeed, however, TQM has to be more than a catchword. If it is looked upon as "that TQM thing" or an excuse for employees to take advantage of the employer, it will not work.

Companion Guides - Images/Links: 4, 16 - Online Quality Management Resource Guides by John Hunter Online Quality Management Resource Guides View the Online Quality Resource Guide which includes the sources most related to what I see as the core of Quality Management (the System of Profound Knowledge -- W. Edwards Deming, System Thinking, Statistical Process Control, Customer Focus, Learning Organizations, Innovation, QFD, Teamwork, Strategic Planning and Creating Joy in Work. The Online Quality Resource Guide Highlights includes selected resources and short descriptions letting you know something about it. Some of the resources will stay listed permanently some will be placed on the list to highlight them for varying lengths of time. The Online Public Sector Continuous Improvement Resource Guide contains sources relating to Quality in the Public Sector and other sources that may be useful to those trying to continually improve their Public Sector organizations.

Deming - Images/Links: 4, 57 - Companion Guides: Highlights, List,... and now the World Wide Quality Library Deming Electronic Network: many articles and files, archive of DEN mailing list and more. Electronic Deming Study Group Guide provides information on many local study groups and has links to groups with WWW sites. W. Edwards Deming Institute Scholtes Seminars and Consulting SPC Press CC-M Productions including the Deming Library video tapes U.S. Navy Total Quality Leadership Office Tetra-Main (England) includes info on Germany (in German) MIT/CAES Press, W. Edwards Deming Site Clemson University Continuous Quality Improvement. Large site with an archive of over 800 articles on Quality searchable by keyword. Community Quality Quality and the Required Style of Management

Highlights - Images/Links: 5, 37 - Online Quality Resource Guide Highlights by John Hunter Online Quality Resource Guide Highlights Companion Guides: Deming |   Large site with links and an archive of over 800 articles on Quality searchable by keyword. Houses the Community Quality Electronic Network, Deming Electronic Network and Public Sector Continuous Improvement Site. gopher://deming.eng.clemson.edu:70/1  or  ftp://deming.eng.clemson.edu/pub/tqmbbs A Business Researcher's Interests   a very large site with many links to specific documents on BPR, Learning Organizations and more   http://www.pitt.edu/~malhotra/BPR.htm     Center for Quality and Productivity Improvement, University of Wisconsin-Madison   http://www.engr.wisc.edu/centers/cqpi/       research, Graduate study, abstracts of reports by experts including: W. Edwards Deming, George Box, Kaoru Ishikawa, Brian Joiner and Peter Scholtes.

Statistics - Images/Links: 7, 54 - Statistics Resource Guide by John Hunter Statistics Resource Guide World Wide Web Online Quality Resource Guide World Wide Deming Web Center for Quality and Productivity Improvement, established at the University of Wisconsin-Madison in 1985. Among other things CQPI publishes reports by experts including: W. Edwards Deming, George Box, William Hunter, Kaoru Ishikawa, Brian Joiner, Tim Fuller, William A. Golomski, Peter Scholtes.

Community Quality - Images/Links: 0, 17 - Community Quality Electronic Network connection page Community Quality Electronic Network Visit World Wide Web Sites of Community Quality Groups Quality Council of Alberta W. Edwards Deming Institute Community Partnership for Continual Learning with Tacoma, Washington Deming Study Group of Dallas ASQC local in Hawaii Central Illinois Community Quality Network Indy Quality Productivity and Involvement Council Madison Area Quality Improvement Network Maine Quality Center Massachusetts Council for Quality http://www.MassQuality.org/ Central New York Community Quality Council Palomar, CA -- ASQC section 708 Pensacola Area Total Quality Council Sacromento Area Coucil for Total Quality http://www.cwo.com/~sactq/ San Gabriel Valley CA -- ASQC section 702. (includes a more complete listing of ASQC local groups). San Francisco Bay Area Deming User Group, newsletters.

World Wide Management Improvement Bookstore - Images/Links: 5, 50 - We offer a 10% discount on most books. We carry many popular, as well as many hard to find, books. Audio Tapes | Gift Wrap | Gift Wrap | Deming     Books related to Deming's ideas.

Clemson University - Images/Links: 7, 39 - This service is provided in support of world-wide efforts in quality improvement and education in quality. Most files in this server may be freely distributed; some are identified within the files as restricted in some way. ) Information about using this server, file formats on this server, and uploading files may be of interest. To see a page of other on-line quality resources, check our new Online Quality Resources Guide contributed by John Hunter. Some local things that might be of interest: summaries of local CQI projects some student CQI projects CQI software CQI tutorialsNew tutorial on QC tools is now here!

American Statistical Association - Images/Links: 18, 30 - ASA Fellows, Fellowships and Awards Professional Opportunities Professional Services About this Site (What's New) 10/09/96 The Report of the President's Blue Ribbon Panel on the Census is available. The Panel's Charge and Membership are also available. The Connecticut Chapter now has a home page.

Quality and Productivity Section - Images/Links: 11, 15 - American Statistical Association Q&P Section About Q&P Services News Q&P Links Subscribe to the ASA Q&P Section Homepage Mailing List Q&P Web Team: Ramon Leon (webmaster), Innis Sande, Susana Esrequis (Contributors) Number of times this site has been accessed:

Distinguished Lecture Series - Images/Links: 6, 4 - Distinguished Lecture Series Video Tapes Distinguished Lecture Series Video Tapes Tape 4051: "The Teaching of Statistics in the Industrial Crisis that Confronts the Western World," W. Edwards Deming (1981), 54 minutes. Tape 4052: "Deming on Statistics in Industry: Implications for Statisticians and for Statistical Education," W. Edwards Deming with Gary McDonald (Chair), Fred C. Leone, Churchill Eisenhart, and Lloyd Nelson (1981), 49 minutes. Tape 4053: "Multivariate Analysis, Some Reminiscences on its Origin and Development," C.R. Rao (1981), 60 minutes. Tape 4054: "A Discussion with C.R. Rao," Rao, Anscombe, Chernoff, Gnanadesikan, Koehn, and Posten (1981), 51 minutes.

American Society of Quality Control (ASQC) - Images/Links: 10, 47 - The Clinton Administration's Quality Plans Learn what to expect during President Bill Clinton's second term. ASQC Convenes Constitutional Convention Past president and current director-at-large Jack West leads our Consitutional Convention in Milwaukee, November 22-24, 1996. Interested in Quality topics like process improvement, teamwork, and certification? You've come to the right place.

Association for Quality and Participation - Images/Links: 11, 12 - We believe that teamwork, involvement, empowerment and equity are the keys to improving the communities within which we work and live. We are a community of people and organizations focused on creating success by moving decision making authority and accountability closer to those who rely upon our services and products. About the AQP Local Chapters Membership Information Annual Spring Conference & Resource Mart Education Opportunities Information Center & Publications How to join the AQP What's New! All material protected by copyright of AQP, 1996.

Crazy about Constraints - Images/Links: 2, 19 - A web site dedicated to providing resources and information about the Theory of Constraints, the Thinking Processes, Synchronous Manufacturing, and other techniques developed by Dr. TOC Books Consultants & Software Specializing In TOC Unconstrained Humor APICS: APICS CM SIG website! International Society for Systems Improvement APICS TOC FAQ Tapes, Videos, and Other TOC Info Other TOC Sources on the Net Upcoming TOC Related Conferences, Courses, & Workshops TOC Discussion/User Groups Papers, Articles and Conference Notes Why this CAC! Your are visitor number since 1/3/96 Contributions welcome, encouraged and solicited! If you know of a book or article that I missed, or know of another source for constraint information (that's "constraints", not "restraints" which are well represented on other websites) that would be relevant here, or better yet would like to share your own experience, E-mail it to me.

Center for Quality and Productivity Improvement - Images/Links: 2, 13 - George Box To rise to the challenge of the quality revolution, the Center for Quality and Productivity Improvement (CQPI) was founded in October of 1985 by Professor George E.P. Box and the late Professor William G. Hunter. Quality improvement is multi-disciplinary, requiring input from and interaction among different fields. Hence, the Center is located administratively in the UW-Madison College of Engineering and is also sponsored by the Graduate School of Business and the College of Letters and Science via the Department of Statistics. To conduct innovative practical research on concepts and methods of quality improvement * To disseminate research findings and ideas through effective instructional and communication approaches

Graduate Study - Images/Links: 0, 4 - Ever increasing international competition has sparked renewed interest in quality improvement of products and services. This in conjunction with the greater complexity of modern production and service systems, has created a demand for engineers who can master the technical and mangerial tools and concepts needed for the economic implementation of quality systems. To meet this demand a new graduate concentration in Quality Engineering was developed. The MS degree is designed to provide necessary background for a professional career in industry or government. Emphasis is placed on the following areas: Foundations of Quality Improvement Organizational Dynamics/Change Strategies and Business Statistical Methods There is also a flexible elective list of courses enabling students to specialize with these skills in the following areas: Manufacturing Systems Sociotechnical Engineering Health Systems Decision Sciences The Industrial Engineering Ph.D degree with a concentration in Quality Engineering seeks to qualify students for leadership positions in research, consulting, government and industry as well as for positions on university faculties in industrial engineering, business and related fields.

Community Quality Electronic Network - Images/Links: 2, 9 - Community Quality Electronic Network Community Quality Electronic Network The Community Quality Electronic Network aims to assist Community Quality Efforts by facilitating electronic communication. We strive to assist individuals, individual communities and efforts that now exist to learn from each other and together achieve more than they can individually. Please let us know what you find useful and what you need from us. Chose from the following : CQEN Library CQEN Internet Mailing List Deming Study Group information Community Quality Group Hotlist

Defense: Quality Management Office - Images/Links: 4, 9 - The QMO Homepage has been accessed times since Aug 26 1996. Mission Policy Guidance Training Points of Contact Other Sites of Interest What's new at QMO? OFFICIAL U.S. GOVERNMENT SYSTEM FOR AUTHORIZED USE ONLY. DO NOT DISCUSS, ENTER, TRANSFER, PROCESS, OR TRANSMIT CLASSIFIED/SENSITIVE NATIONAL SECURITY INFORMATION OF GREATER SENSITIVITY THAN THAT FOR WHICH THIS SYSTEM IS AUTHORIZED. USE OF THIS SYSTEM CONSTITUTES CONSENT TO SECURITY TESTING AND MONITORING.

W. Edwards Deming Institute - Images/Links: 4, 3 - The W. Edwards Deming Institute Web Site and The W. Edwards Deming Institute, All Rights Reserved staff@deming.org Created, Implemented, and Maintained by Evolving Systems, Inc.

Deming Electronic Network - Images/Links: 0, 19 - Deming Electronic Network - Clemson University Site Deming Electronic Network The Deming Electronic Network (DEN) has been established to assist the W. Edwards Deming Institute (WEDI) in meeting its Aim: To foster understanding of the Deming System of Profound Knowledge to advance commerce, prosperity, and peace. The DEN is administered with the support of, but independently from, the WEDI and its board of directors. The DEN is a communications infrastructure for the WEDI and its board, but does not represent or speak for them. The DEN is a volunteer-based, non-commercial electronic communications resource available internationally to individuals and organizations interested in the past, present, and future of Dr.

Deming Study Group of Dallas - Images/Links: 9, 16 - Deming Study Group of Dallas Welcome to the Deming Study Group of Dallas We're a group of professionals from business, government, and educational organizations interested in learning and applying Dr. We meet once a month in a relaxed atmosphere to study and discuss Dr. Deming's concepts as applied to our work and our lives. Whether you're a seasoned traveler or just beginning the quality journey, we invite you to our next meeting.

Design of Experiments Project - Images/Links: 2, 19 - MISD DOE PROJECT: You are visitor number on this page. Goals Project Organization A little history: How did the project come about? Comments from teachers Comments from students Examples of student projects Further Information and Materials The project has six major objectives: to encourage connections and mutual reinforcement between high school math and science to foster greater creativity through "hands-on" science learning -- that is, to make science more fun!

Facilitation - Catalyst For Change - Images/Links: 9, 25 - Welcome to the IBM UK library/collection of aids, anecdotes and trivia on things associated with facilitation. This information was originally created internally to IBM UK to assist the network of facilitators being established to support each other supply facilitation, mentoring and coaching to the IBM community. It is presented here in the hope that it will stimulate world-wide interest in facilitation and prove as useful to other facilitators as it has to me. Should you wish to contribute to this information, need further information or seek the assistance of an IBM facilitator then please do not hesitate to contact me: Change - How do You Do That? This is a copy of a message that I made available to all IBM Hursley employees in the hope that it would stimulate interest in facilitation and hence speed up the process of change that IBM and Hursley are going through.

Grande Prairie, Alberta - Images/Links: 22, 23 - Local City Government; Strategic and Business Planning in a Municipal Setting; Performance Measurement; Self- managed Teams; Council; Committees; Economic Development; City Profile; City Policies and By-laws; Population; Events; Tourist & Visitor Information; Telephone, Fax and E-mail Directory; Police Dept; Geographic Information Systems; GIS Planning; GIS Benefits; Networks; Telecommunications. Grande Prairie is a progressive city, known for commitment to action, its sense of excitement and for foresight. The corporation is respected by the business community, neighboring jurisdictions and senior levels of government for its 'leading edge' thinking, entrepreneurial spirit and innovative strategies. Go to text version of our home page, or follow the links below. Economic Development City Council meetings and plans the CyberCity Initiative City Guide Strategic and Business Planning Financial Reports and Policies Busines Process Improvement Teams Programs and Services Visiting Grande Prairie Search our Website Internet help Recent changes Title: The City of Grande Prairie, Alberta, Canada: Home page of the Greatest Place to Be!

Juran Institute - Images/Links: 10, 45 - Juran Institute Company Profile Juran Associates HQ Travel Directions Quality Minutes Video Download Articles

Kedai Kopi Kaizen - Images/Links: 11, 26 -   Welcome to Kristianto Jahja's Main entrance Marble room, last     24 Oktober 1996, 05:36:47 WIB. Meet me personally in PURPLE room Meet KAIZEN in WALNUT room Events and News in COPPER room KAIZEN Story in BATIK room Welcome and many thanks for visiting me in my humble KAIZEN coffee house ! May the service provided by the coffee house be in favor to you. You are registered as visitor No.

LeaderAid - Images/Links: 26, 17 - 3 possible scenarios, plus a examples of 6 generic online Internet facilities that relate to leadership/management development; includes a review of current versus "future" Internet facilities in the scenarios. Good Conferences For Facilitators To Subscribe To . the Top 3 "Bob's Best Bets", plus several other good ones. the Top 5 "Bob's Best Bets", plus many other good ones. Writing Your Own Courseware . pointers to course-writing templates, sample quizzes, online HTML guides and resources, and books about HTML.

Madison Area Quality Improvement Network's - Images/Links: 1, 9 - Madison Area Quality Improvement Network Madison Area Quality Improvement Network It is the mission of MAQIN to promote the widespread use of quality management principles. We will be a catalyst for change by (1) facilitating the exchange of ideas, experience and expertise and (2) increasing awareness of the need for and benefits of quality management. Our Vision: To be a driving force behind positive economic and social change in the Madison area by promoting widespread application of customer-driven continuous improvement methods throughout the community and developing world-class systems and resources for related learning and networking. The Tenth annual Hunter Conference on Quality will be held May 14-16, 1997 in Madison Wisconsin and Meg Wheatly will give a keynote presentation.

MIT Organizational Learning Network - Images/Links: 9, 18 - Idea Exchange |

Papers - Images/Links: 20, 21 - For a complete listing, please see the "Working Papers and Publications" document. If you would like a printed and bound copy of a working paper, please fill out an order form and mail or fax it to us. The Learning Initiative at the AutoCo Epsilon Program 1991-1994" (May,1996) Edgar H. Schein "Organizational Learning: What is New? "Learning Histories: Using documentation to assess and facilitate organizational learning" (18.004 January 26, 1996, Revised May 3, 1996) Edgar H. Schein "Career Anchors Revisited: Implications for Career Development in the 21st Century" (10.009 February, 1996, Revised March, 1996) Edgar H. Schein

National Performance Review - Images/Links: 2, 16 - National Performance Review Home Page Who We Are, Search the National Performance Review Web Site: This Home Page is a joint project of VicePresident Al Gore's National Performance Review and the The FedWorld Information Network. National Performance Review 1996, Ver.

Public Sector Continuous Improvement Site - Images/Links: 2, 17 - The Public Sector Continuous Improvement Site aims to help Public Sector employees improve their organizations. We will focus on the following methods of improvement: the System of Profound Knowledge (W. Edwards Deming), System Thinking, Statistical Process Control, Customer Focus, Joy in Work, Learning Organizations and Innovation. View our guide to online resources for Public Sector Continuous Improvement efforts, our reading list or learn about organizations devoted to helping with public sector improvement efforts. Also, browse our online library of articles, reports, case studies, files. If you want to submit a document for inclusion in our library please email it to us: asqcpsn@aol.com. We also link to documents already on the WWW, so we welcome addresses for documents you think would help visitors to our library.

The Quality Tools Cookbook - Images/Links: 1, 19 - Sid Sytsma's TQM Tools Page Sid Sytsma, Professsor of Statistics - College of Business Dr.Katherine Manley, Professor of Occupational Education - College of Education Ferris State University, Big Rapids, MI Cookbook Aim, Philosophy, and Content The aim of the Quality Tools Cookbook is to provide a free, comprehensive, reference to the quality tools for students, faculty, or anyone on the Internet who may find it useful. Should you choose to use any of the materials, we'd like to hear how you are using them. If you have suggestions for improvement, or discover errors, please send us an e-mail message with your comments. Our e-mail addresses are: sytsmas@bus02.ferris.edu kmanley@music.ferris.edu The quality tools can be used to improve any kind of process, including manufacturing processes, business processes, and educational processes.

Practicing Continuous Improvement in the Classroom - Images/Links: 1, 39 - An Individual Journey Toward Teaching Excellence Sid Sytsma, Professor of Statistics and Quantitative Methods College of Business - Ferris State University Most faculty members who have heard about Total Quality Management (TQM) or Continuous Quality Improvement (CQI) probably understand it to be some Japanese management technique used by businesses to get better quality products. Some may even know that it involves meeting customer needs. Probably very few college faculty members, other than those directly involved in teaching CQI, have had the opportunity to learn CQI philosophy and methodology and the tremendous implications CQI has for improving virtually any process, including the teaching/learning process. For the purposes of this paper, we will use the terms TQM and CQI interchangeably.

Success thru Sharing - Images/Links: 2, 10 - If you have any questions or problems with any of these Explorer sites, please send electronic mail to Explorer@lanl.gov or call us at (505) 667-9171 or (505) 665-1035. DOE Technology Information Network (DTIN) DOE Directives Success-thru-Sharing DOE Quality Management DOE Success Stories Input Form (DOE Only) Quality Month Planning Calendar DOE Summit '96 This is a Los Alamos National Laboratory server; all of the standard disclaimers apply.

TeamNet - Images/Links: 16, 20 - Center for the Study of Work Teams Welcome to the Center for the Study of Work Teams Brochure and registration for the Fourth Annual Strategies and Skills Conference for Effective Teaming. New to this years Conference: One-Day, Post Conference Workshops. The TeamNet E-mail List subscription is now automated. The Center for the Study of Work Teams

Tetra-Main - Images/Links: 10, 27 - Tetra-Main World Wide Web Site Developing Leadership and Management for Economic Quality Centered upon the principles of Dr. Welcome to the Tetra-Main World Wide Web Site This Site is optimised for Netscape Navigator News & Noticeboard David Train's Bell Boat - more than just a canoe Information about British Deming Association Seminars Information about the Association Francaise Edwards Deming (French language) Information about the Russian Deming Association (English Language) Information about Deming in Deutschland (German language) Four Generations of Management The Tetrad The Pioneers of Economic Quality SPC - The Best Kept Secret in the West Mrs Prothero challenges the principles of W Edwards Deming (poem) Interesting books

Total Quality Leadership - Images/Links: 19, 20 - This web site is intended for use by all Department of the Navy organizations as well as by interested parties in other public and private sector organizations. It will provide timely and easily accessible information on Total Quality Leadership in the Department of the Navy. TQL Publications What We Do. General TQL Issues TQL Corner TQLeader Newsletters Education and Training Other Agency TQL Newsletters Implementation Stories DON President's Quality Award Calendar of Events Speeches and Presentations Process Improvement Tool Kit We're Looking for TQL Info! Other TQL Links TQL Reference Material Please them to: tqlo@hq.secnav.navy.mil Total Quality Leadership Office

TQ Leader Archive - Images/Links: 1, 36 - This index contains present and past issues of the TQLeader newsletter. Most documents are available in both ASCII text and PDF formats. zip) are PDF files for use with the Adobe Acrobat Reader. The Adobe Acrobat Reader gives you the flexibility to view and print PDF files while maintaining the fidelity of the original document. To access a PDF file, download/save the compressed (. pdf) document.

University of Wisconsin - Images/Links: 0, 3 - MAQIN - Quality Matters Newsletter Quality & Productivity Improvement Report List

ISO 9000-3 - Images/Links: 7, 7 - A Comparison of ISO 9001 and the Capability Maturity Model for Software Werner Mellis is part of the faculty of economics and social sciences at the University of Cologne. Our main area of research is software process improvement. We provide contributions to the identification, analysis, description and improvement of software processes. Archive of ISO 9000-3 Email Discussion List Digests The Software Productivity Centre (Vancouver, Canada)

Quality Engineering (non-software) - Taguchi Methods, etc. - Images/Links: 4, 4 - A Hands-On Approach To Quality Engineering - A book promo page Taguchi Analysis Module (TAM) - An online program which helps users solve their specific design optimization tasks

Conferences, Seminars & Workshops Forthcoming - Images/Links: 7, 5 - The International Quality & Productivity Center (IQPC) provides educational forums for both the private and public sectors where executives and community leaders can come together and learn from each other's experiences.

Benchmarking Resources - Images/Links: 7, 7 - The Benchmarking Network leads studies with organizations throughout the world. We develop and utilize the most sophisticated technologies to provide the highest value services. The American Productivity & Quality Center (APQC) and International Benchmarking Clearinghouse US Department of Labor's Best Practices Clearinghouse

Quality Awards - Images/Links: 19, 18 - Quality Awards Information The The PResident's Quality Award The Arizona Governor's Award for Quality The Tri-State Regional Quality Award - Serving the State of New York counties of Chautauqua, Cattaraugus, and Erie; the State of Ohio counties of Ashtabula, Geauga, Lake, Mahoning, Portage, and Trumbull; and the Commonwealth of Pennsylvania counties of Cameron, Clarion, Clearfield, Crawford, Elk, Erie, Forest, Jefferson, Lawrence, McKean, Mercer, Potter, Venango, and Warren The The Margaret Chase Smith Maine State Quality Award The Team Quality Award of Western Pennsylvania The Deming Award for Quality (Japan) The Tennessee Quality Award The Massachusetts Quality Award The European Quality Award Florida's Sterling Award New York State Excelsior Award quality conference and award site The Shingo Prize for Excellence in Manufacturing is an exciting prize which helps promote world class manufacturing methods throughout North America Information on the 1996 Rhode Island Quality Award The Michigan Quality Council's WWW Homepage Malcolm Baldrige National Quality Award Winners-to-Date The Malcolm Baldrige National Quality Award's WWW Homepage California Governor's Golden State Quality Award Information Information About the baldrige@quality.org Email Discussion List

Configuration Management - Images/Links: 8, 8 - Ovum Publications Evaluates: Configuration Management Tools CM Unix Certificate Program (Northern VA) Steve Easterbrook's CM Glossary (long) Steve Easterbrook's CM Resources Guide (long) (Posted 10/14/96) Some CM Groups & Organizations

American National Standards Institute (ANSI) - Images/Links: 13, 13 - American National Standards Institute Welcome to ANSI Online, the American National Standards Institute's home on the World Wide Web. This site has been designed to provide the Institute's members and customers with convenient access to information on the ANSI Federation and the latest national and international standards-related activities. ANSI Online also offers links to a number of our member's web sites and to other key national and international organizations. We update this site regularly with the latest information on ANSI's services and information offerings -- so add us to your list of HOT bookmarks and check back again soon! About ANSI News and Upcoming Events Winning Entry: 1996 World Standards Day Paper IEC 1998 General Meeting, Houston, TX Standards Information Databases The ANSI Catalog: Newly updated!

American Productivity & Quality Center, and International Benchmarking Clearinghouse - Images/Links: 7, 14 - American Productivity & Quality Center The American Productivity & Quality Center is in the business of improving your organization through education, training, benchmarking services, action research, networking opportunities, publications, and other media. We are primarily a member-based organization, but most of our products and services are available to nonmembers. A wide variety of information is available from the Center on these topics: benchmarking, knowledge management, measurement, customer satisfaction, and productivity & quality. If you are interested in one or more of these categories, click on the graphic above or the corresponding words in this paragraph. If you don't find what you're looking for here, try our links to Other Quality Resources.

American Society for Quality Control Archives - Images/Links: 0, 1 - The web Services on UX1 are going away January 15, 1997. The new url is: http://www.staff.uiuc.edu/~jstraw/ahx/arc/asqc/default.html

American Society of Quality Control (ASQC) - Images/Links: 10, 47 - The Clinton Administration's Quality Plans Learn what to expect during President Bill Clinton's second term. ASQC Convenes Constitutional Convention Past president and current director-at-large Jack West leads our Consitutional Convention in Milwaukee, November 22-24, 1996. Interested in Quality topics like process improvement, teamwork, and certification? You've come to the right place.

CQI Server Home Page - Images/Links: 7, 39 - This service is provided in support of world-wide efforts in quality improvement and education in quality. Most files in this server may be freely distributed; some are identified within the files as restricted in some way. ) Information about using this server, file formats on this server, and uploading files may be of interest. To see a page of other on-line quality resources, check our new Online Quality Resources Guide contributed by John Hunter. Some local things that might be of interest: summaries of local CQI projects some student CQI projects CQI software CQI tutorialsNew tutorial on QC tools is now here!

DBA Total Quality Management (TQM) Resource Center - Images/Links: 10, 8 - DBA Total Quality Management (TQM) Resource Center Organizations who implement Total Quality Management (TQM) change their culture from a reactive to a proactive focus. The results are: increased customer satisfaction reduced costs improved employee morale greater competitive edge If you think your company could benefit from these results, you're in the right place. For more information, please contact us at:

ISO 14000 InfoCenter - Images/Links: 1, 16 - This InfoCenter is sponsored by the Environmental Industry Web Site Please email suggested additions and changes to homepage@iso14000.com ISO 14000 Overviews List of Acronyms Commonly Used for ISO 14000 Business Opportunities Education and Training Organizations Publications Discussion Lists Other Resources Return to the Environmental Industry Web Site This InfoCenter is published by homepage@extend.com Hosted by Adhost

ISO Easy - Images/Links: 2, 51 - ISO Easy is dedicated to helping organizations understand and implement the ISO 9000 model for quality assurance. These web pages are provided by ISO Easy as a free service. You are the 71,162th visitor to this page. ISO 9000 is a set of five universal standards for a Quality Assurance system that is accepted around the world. Currently 90 countries have adopted ISO 9000 as national standards. When you purchase a product or service from a company that is registered to the appropriate ISO 9000 standard, you have important assurances that the quality of what you receive will be as you expect.

NIST Quality Program - Images/Links: 8, 16 - NIST Quality Program   Last Updated: October 29, 1996 qp_webmaster@nist.gov

Online Quality Resource Guide - Images/Links: 5, 114 - Online Quality Resource Guide by John Hunter Online Quality Resource Guide Companion Guides: Clemson University Continuous Quality Improvement     Large site with an archive of over 800 files on Quality searchable by keyword. It houses the Community Quality Electronic Network, Deming Electronic Network and Public Sector Continuous Improvement Site. gopher://deming.eng.clemson.edu:70/1  or  ftp://deming.eng.clemson.edu/pub/tqmbbs American Statistical Association   http://www.amstat.org/   Quality and Productivity Section   Distinguished Lecture Series videotapes.

QualiNet - Images/Links: 3, 19 - Download our FREE Game FRAXMatch, an interactive learning game designed to This World Wide Information Server is dedicated to providing useful information and discussion forums to Quality Assurance Professionals. If you have any ideas and suggestions about how to improve these pages please enter your COMMENTS here or E-mail to:mksltd@netcom.com From this World Wide Web site you have access to: ISO 9000 Standards Discussion List The daily postings of the ISO 9000 Standards Discussion List. Compiled and sponsored by Pacific Electronic Mail Services PACEMAIL.COM The QualiNET Conference Room PREVIOUS USERS Enter here FIRST TIME USERS Enter here VISITORS and GUESTS Enter here , you don't have to sign in. SEARCHABLE MESSAGE ARCHIVES from the previous QualiNET Conference Center.

Quality Management Principles - Images/Links: 9, 14 - Get involved in the application of the Quality Management Principles and join the The Forum. Statement and definition of the Quality Management Principles The ISO 9000 Family and the roles of ISO 9001 & ISO 9004 Applying the Principles to QA & QM and Management Practices The QMP Forum - leave your comments here [RE-OPENED] More about The Quality Management Principles Quality Links The story about four brave men .

Quality Network - Images/Links: 16, 83 - Welcome to the Quality Network Please click here if you prefer a text version of this page Environmental Management Environmental Management Advice ISO 14000 EMAS - Eco-Management & Audit Scheme British Standard 7750 - Environmental Management Systems Directory of Environmental Registrars Directory of Registered Companies EMAS & BS7750 Environmental Consultants & Training Environmental Auditing Advice Environmental Auditors Environmental Management Resources on the Internet Directory of Accredited EMAS Verification Organizations Sustainable Development List of the ISO 14000 Series of Standards Benefits of Environmental Management Systems Ingredients of an Environmental Management System Comparison of ISO 14000, EMAS and BS7750 Requirements Internet Services Put your own company / products/ services / personal details on the 'Net - now! Products & Services Directory of Products & Services Property & Real Estate Advertize Property on the Web Property & Real Estate Agents on the Internet Please pass your comments/ suggestions/ requests to

Quality Resources Online - Images/Links: 117, 121 - Welcome to Quality Resources Online, a collection of quality-related information and groups accessible over the world-wide Internet, from QUALITY.ORG. View this homepage's StatTrax user access statistics This Site Looks Best Using One of These Browsers Many documents at this site are provided in Adobe Portable Document Format (PDF). In order to view or print them, you will need to install the free Adobe Acrobat Reader on your machine. There are versions available for Windows, Macintosh, DOS and UNIX.

Qualnet Home Page - Images/Links: 2, 20 - Information for quality managers, provided by MCB University Press Qualnet has now been incorporated into The International Quality Management Association, IQMA, the first truly international forum for quality professionals designed to leverage the capabilities of today's technology via the Internet. MCB University Press publishes the most detailed suite of Quality publications in the world. This service offers you access to these journals to enable you to review examples of full text articles, see abstracts of the key articles appearing over the last year as well as offering you the opportunity to contact the editor to discuss the publication of your own articles. Read and download information on Quality journals published by MCB University Press: Business Process Re-engineering & Management Journal Catch the BPR wave - cases, research, reflection and opinion Benchmarking for Quality Management & Technology

The Benchmarking Exchange (TBE) Home Page - Images/Links: 9, 19 - The Benchmarking Exchange Homepage and Initial Benchmarking Association Filter If it's Benchmarking you're interested in, this is the place you want to be - Quality Digest Weekly Benchmarking tid bits by The Hackett Group Who We Are | What We Are | Special Offers |

The GOAL/QPC World Wide Web Home Page - Images/Links: 8, 24 - The GOAL/QPC World Wide Web Home Page Have you seen it yet? GOAL/QPC Virtual Product Catalog It's a complete listing of the quality books, videos, and software, available through GOAL/QPC. Read all the latest news about the conference and put yourself on the mailing list for future announcements. Learn about the practices and results of the methodology used by the most successful leaders in business and industry today.

The Quality Junction - Images/Links: 6, 8 - Welcome Hello, and Welcome to The Quality Junction. We hope you enjoy our web site and make   We constantly look for web sites that will help you achieve your goals. It is not easy to survive in today's business   Customers are demanding compliance

Welcome to ISO Online - Images/Links: 11, 21 - Introduction to ISO ISO technical committees ISO structure ISO meeting calendar ISO members worldwide ISO Catalogue ISO 9000 News Service What's new at ISO? To contact us, see the ISO Central Secretariat address

TQM BBS - An Archive of Downloadable Files - Images/Links: 1, 1 - A Mirror of the TQM BBS Files A Mirror of the TQM BBS Files - Updated Weekly A Mirror of the TQM BBS Files

Metrology Resources - Images/Links: 2, 2 - About the ASQC Measurement Quality Division's Email Discussion List Oak Ridge Center for Manufacturing Technology - Metrology

System Dynamics - Images/Links: 1, 1 - About the System Dynamics Email List

Total Productive Maintenance (TPM) - Images/Links: 2, 2 - American Institute of Total Productive Maintenance (AITPM) TPM Books and Resources

ANSI- American National Standards Institute - Images/Links: 13, 13 - American National Standards Institute Welcome to ANSI Online, the American National Standards Institute's home on the World Wide Web. This site has been designed to provide the Institute's members and customers with convenient access to information on the ANSI Federation and the latest national and international standards-related activities. ANSI Online also offers links to a number of our member's web sites and to other key national and international organizations. We update this site regularly with the latest information on ANSI's services and information offerings -- so add us to your list of HOT bookmarks and check back again soon! About ANSI News and Upcoming Events Winning Entry: 1996 World Standards Day Paper IEC 1998 General Meeting, Houston, TX Standards Information Databases The ANSI Catalog: Newly updated!

QS-9000 Resources - Images/Links: 3, 3 - ASQC's ISO 9000 Website - Includes the Sanctioned Interpretations, which may be printed for free. It also contains articles on QS-9000, the list of current Accreditation Bodies and current Registrars, and more. Information About the QS9000 Email Discussion List

Quality Inspection Tools and Resources - Images/Links: 2, 2 - Brunswick Precision Dimensional Instruments Fowler Inspection Instruments & Gages

Commercial Quality Resources - Images/Links: 17, 17 - Commercial Quality Services Commercial Quality Services and Organizations Intertek Technical Services, a network of 156 laboratories and 355 offices on five continents, includes many of the world's best known independent testing, inspection and certification companies. Hammerhead Resource Group - The complete resource center for all your engineering and technical needs Innovative Quality Services - Quality Assurance Consultants to the Fastener Industry JKI Services Ltd. - Inspecting ferrous and non-ferrous tubular materials

Health Care Consultants - Images/Links: 7, 7 - David A. Simmons is President of Health Care Engineering, Inc. which he founded in 1977 to provide educational programs, publications, seminars and consultation to health care institutions and professionals. Chinese Medical News - The first Chinese company to supply online consultant services in China. They release up-to-date Chinese pharmaceutical and medical information by way of e-mail twice a month. HC-CON Email Discussion List Information Robert Luttman & Associates, Boston MA

W. Edwards Deming (WED) Online Resources - Images/Links: 4, 4 - Deming Electronic Network (DEN) Deming Study Group Electronic Guide

The Downsizing Email Discussion List Archive - Images/Links: 0, 6 - Downsizing Email Discussion List Archives

Education- University and College Programs in Quality - Images/Links: 11, 11 - Education - University and College Programs in Quality Associates' in Applied Science in Quality Assurance degree from Oklahoma State University - Oklahoma City California State University, Long Beach Master of Quality Program, Finland University of Stirling (Scotland) - Undergraduate and Graduate Programmes in Quality Management Loyola University and STAT-A-MATRIX jointly participate to offer a Master of Quality Management (MQM) degree.

ISO 9000 Electronic Documentation Tools - Images/Links: 5, 5 - Electronic Documentation & Document Control Sand Dollar Software specializes in PC based document management/image processing systems. Electronic Document Management Hints

ISO 9000 Software - Images/Links: 2, 2 - Hammerhead Resource Group - "The complete resource center for all your ISO 9000, TQM and Performance Management Software needs"

Healthcare Quality and Related Resources - Images/Links: 28, 28 - Health Care Quality Resources Health Care Quality Resources Quality Measurement Advisory Services of Foundation for Health Care Quality Health Information Resources and Services, Inc. Patient Medical Records, Inc. The Healthcare Quality Assessment Page - A compilation of information, opinions, and resources for people in healthcare who want to learn how to measure and improve the quality of their healthcare organization by putting it under the microscope of the Baldrige criteria.

Miscellaneous Quality Topics - Images/Links: 7, 7 - Hoshin Planning - Improve results by focusing and linking activities throughout the organization Poka-Yoke - Information on Mistake-Proofing, Failsafe-ing, Error Prevention and Related Quality Topics DOD's Advanced Quality Project Case Studies of The Implications Wheel Tutorial on Focus Groups

ISO 9000 Series Specifications - Images/Links: 3, 3 - Info on FREE ISO TC67 Standards BBS (Oil & Gas Industries) Specification Description and Update Information

QUALITY.ORG's Email Discussion Lists- Information&' Netiquette - Images/Links: 20, 20 - Information on Quality-related Email Discussion Lists Measuring Organizational Performance Group (MOP-Group) Information QUALITY.ORG's Policy on Subscribing to Lists Supported Here - VERY Important - Please Read Software Requirements Engineering List This document describes the Software Requirement Engineering (SRE) Electronic Mailing List. It also contains some pointers to related news groups. Info About the BPR-IAC List

Department of Defense( USA) Quality Resources - Images/Links: 9, 9 - Information Technology Standards Document Library Technical Information Center Scientific & Technical Information Network Information Analysis Centers Government Information Locator Service (GILS) Technology Transfer (TRANSIT)

Upcoming Training, Seminars& Workshops - Images/Links: 0, 10 - International Institute of Learning (IIL) serves organizations that have chosen as their competitive strategy a total commitment to absolute excellence and continuous quality/productivity improvement. IIL provides executive training and development programs, live interactive satellite broadcasts (co-sponsored with PBS/The Business Channel), instructional video programs, conferences, and public seminars (many co-sponsored with major universities nationwide) Quality Resources International (QRI) is an international training and consulting firm that specializes in implementing customized solutions to organizations' Total Quality and productivity needs. Creating Pride and Joy at Work with Peter Scholtes, author of the Team Handbook SuccessFull Resources Group has the ability to develop for employers Computer Based Training that is specific to the organization. Lloyd's Register Quality Assurance Course Offerings

Consultants in Quality - Images/Links: 38, 38 - Intertek Technical Services, a network of 156 laboratories and 355 offices on five continents, includes many of the world's best known independent testing, inspection and certification companies. The Clemmer Group - "Transforming Personal, Team, and Organization Performance" Hennessy & Associates L.L.C. - Specializing in the installation of ISO 9000 Quality Systems at client companies Brand Consulting Group (BCG) is a full-service consulting firm providing training, auditing, and consulting services for ISO 9000, QS 9000, ISO 14000, CE Mark, EU Directives, and FDA/CGMP GOAL/QPC, a non-profit corporation that researches, publishes, and trains in areas of Leadership and Organizational Effectivenss, including Quality, Team Work, Creativity & Innovation, and ISO 9000, has recently completed work on its first effort to communicate through the Information Superhighway, via the World Wide Web. "Our mission at Mid-Michigan Quality Systems is to provide small manufacturing firms with the quality knowledge and technology necessary to compete in today's market, at reasonable cost and with maximum use of their existing strengths.

ISO 25 Laboratory Guidelines Discussion List - Images/Links: 1, 1 - ISO 25 Email Discussion List Information

ISO Registrar Companies - Images/Links: 1, 1 - ISO Certifying Bodies - Listed by Country

ISO Programs and Training - Images/Links: 4, 4 - ISO Programs and Training Marshall Qualtec Group offers several intensive workshops and extensive consulting to assist your company's pursuit of ISO 9000 certification. Lloyd's Register Quality Assurance Course Offerings

Magazines, Newsletters, Articles, Books and Journals Archive - Images/Links: 21, 22 - Magazines, Newsletters, Articles, Books and Journals Institute of Industrial Engineering's Engineering and Management Press Check out the new Quality Digest Magazine Website The Quality Observer magazine is a case-study-based publication, providing hands-on information to organizations interested in improving the quality of their operations ASQC Quality Audit Division's VISTA Newsmagazine Online Archive Chinese Medical News - The first Chinese company to supply online consultant services in China.

Software Quality Engineering (SQE) - Images/Links: 17, 17 - McCabe & Associates develops and markets tools for software testing, metrics, and reverse engineering Software Productivity Research (SPR) Information Center IEEE Engineering magazine's January/96 issue on Software Quality McCabe & Associates is the developer of the McCabe Visual ToolSets(TM). Team Risk Management implements the functions of risk management that are part of the SEI risk paradigm by adding the principles of shared product vision and teamwork has delivered over 350,000 contact hours of training in software engineering, software process improvement based upon the SEI Capability Maturity Model, project management, quality assurance, configuration management, object-oriented methods, and the Ada programming language.

The National Archives' Center for Electronic Records - Images/Links: 21, 37 - National Archives and Records Administration Welcome to the National Archives and Records Administration (NARA). NARA is the government agency responsible for overseeing the management of the records of the federal government. NARA ensures, for the Citizen and the Public Servant, for the President and the Congress and the Courts, ready access to essential evidence that documents the rights of American citizens, the actions of federal officials, and the national experience. Washington, DC area Archival Facilities Presidential Libraries Regional Archives Federal Records Centers Online Exhibit Hall: selected NARA exhibitions Gift Shop and Bookstore: publications and merchandise relating to NARA and its holdings The Digital Classroom: ideas, programs, and publications for the teacher Public Programs: conferences, training programs, lectures, films, tours, and other public events

Creativity and Innovation - Images/Links: 3, 3 - National Center for Creativity and Innovation National Center for Creativity, Inc. NCCI's Public Discussion List "Creativity: Pure and Applied"

The National Science Foundation - Images/Links: 2, 2 - National Science Foundation and Related Materials

Measuring Organizational Performance( MOP) Group - Images/Links: 2, 2 - Northern VA's Measuring Organizational Performance Group How to Subscribe to the MOP Email List

Other Quality Organizations and Websites - Images/Links: 32, 30 - OnQual - The Online Quality Network for professionals interested in the development and advancement of quality around the world, with a special focus on the Australian and New Zealand scene The Cha's Quality Chat Website The Regulatory Compliance Information Center Website East Carolina University's ISO9000/QS9000 Website - The purpose of this web site is to provide information and sources of information for your questions about the ISO/QS 9000 registration process Quality Digest Magazine's Website US Coast Guard Quality Center - The U.S. Coast Guard Quality Center, located at Coast Guard Training Center Petaluma, is a resource for Total Quality Management information and programs.

ISO Groups and Websites - Images/Links: 11, 11 - Other ISO Groups and Websites National ISO 9000 Support Group NoVA ISO 9000 Auditing Group Services Information Almost-Free ISO 9000 Initial Audits

Other Useful Software - Images/Links: 6, 6 - Parallel Performance Group, Inc. FREE: SquareNote 3.5 Runs on any IBM-compatible PC, under MS-DOS [its natural habitat], MS-Windows, or from the DOS partition of OS/2 and Power-PC MACs. The best description of this software is "computerized index cards, with automatic cross- referencing and indexing features. Commercial Software: Records Bugs in Network Databases - PR-Tracker

Quality Function Deployment (QFD) - Images/Links: 2, 2 - Quality Function Deployment (QFD) QFD-L Discussion List Information The QFD Institute

Corrective Action Tracking Software - Images/Links: 5, 7 - Quality Policy Screen Saver (Windows®). 305 Vineyard Town Center, Suite 279

ISO 14000 Resources - Images/Links: 19, 18 - Resources Related to ISO 14000 Welcome to IIS On-Line - A dynamic network formed to educate, train and inform American industry, government, and non-governmental organizations about these international environmental management standards The National Environmental Information Service - Index to (US) EPA Test Methods This page provides links to many other environmentally-oriented pages Gil Friend and Associates - Our focus: helping companies and communities make Environmental Quality and Efficiency (EQE) a new source of business opportunity, by increasing profits and reducing environmental impact. ISO 14000 Management Review Courses Scheduled in 1996

Military Quality Projects and Discussion Lists - Images/Links: 2, 2 - Resources Related to Quality in the Military Environment The Air Force Quality Institute MIL-QUAL-D: Quality Issues Of and For Professionals In A Military Environment

TQM and Other Quality-related Books and Periodicals - Images/Links: 3, 3 - Some TQM Reference Materials Addison-Wesley's Engineering Process Improvement Series (EPIS) Magazines, Digests, Newsletters

The National Institute of Standards and Technology (NIST) - Images/Links: 25, 50 - Text Only Version General Information Welcome, intro and fact sheets, plus tours, NIST Boulder homepage, site maps, conference/workshop calendar, and employment opportunities and other general information News Press releases, newsletters, budget updates, congressional testimony, and other newsworthy announcements ProgramsHome Pages for NIST major programs and facilities. ,, , and Products & ServicesReference materials and data, calibrations, standards information, and other services GallerySelected images illustrating NIST programs, sites, and research, as well as scientific graphics with captions Staff Directory NIST staff listing with phone, fax and E-mail information Search Search NIST webspace by keywords, technical activities, or organizational units FAQsFrequently asked questions about NIST official time, metric conversions, and more Other www Links Links to other organizations providing science, technology,and standards information programs and publications, please contact the Public Inquiries Unit, (301) 975-3058 For information about this WWW site, please contact webmaster@nist.gov NIST is an agency of the U.S. Department of Commerce's

Auditing Resources - Images/Links: 7, 7 - The Quality Auditor Homepage - This page is a commerce-free resource for Quality Auditors. ASQC's Quality Audit Division (QAD) Audit Resources List (ARL)

ASQC' s Quality Management Division (QMD) - Images/Links: 8, 7 - The Quality Management Division (QMD) serves a wide range of ASQC members who are interested in learning the latest information about quality management. Founded in 1955 as the "Administrative Applications Division," the QMD was originally formed to meet the growing need for quality methods in the service industries. Eventually this Division became connected with general quality management and thus was renamed in 1988. Today it is ASQC's largest division with over 30,000 members. The Quality Management Division is the largest division of ASQC. Founded in 1946, ASQC comprises over 20 divisions with more than 130,000 members in 250 U.S. and international sections.

Reliability Engineering - Images/Links: 2, 2 - The Reliability Center

Other Online Quality Resources - Images/Links: 8, 8 - The Southern California Software Quality Homesite - "Our vision is to provide timely information for Software Quality Professionals in Southern California. About the Government/Industry Data Exchange Program (GIDEP) Online Quality Resources Guide Highlight Page The Online Quality Resources Guide The American Productivity and Quality Center (APQC) The Quality Wave

Project Management - Images/Links: 2, 2 - The WWW Project Management Forum The WWW Project Management Forum is a non profit resource for information on international project management affairs. The Forum is dedicated to supporting development, international cooperation, promotion and support of a professional and world wide project management discipline. CIPPM is an international association and center of advanced communication, research, and learning for professional project managers and those interested in project management. CIPPM exists to serve, support, and advance project and quality management which serves society, including public and private business, politics, and social.

TQM in Manufacturing and Service Industries Email Discussion List Information - Images/Links: 18, 20 - TQM Email Discussion List - Related Articles and Resources TQM in Manufacturing and Service Industries Email Discussion List - Related Articles and Resources Three questionnaires relating to the MBNQA and Deming National Quality Awards from a Brazilian doctoral candidate - Please download and complete offline, then email to him: (Posted: 07 Nov 96) Questionnaire for Employees of Recipients of the National Quality Awards Questionnaire for Presidents, Directors and Managers of Recipients of National Quality Awards Questionnaire for 1) Presidents, directors, managers, 2) Executives with the NIST, 3) Malcolm and Deming Judges and Examiners, 4) Quality Specialists, Members of Academia and Quality Researchers Don't Redesign Your Company's Performance Appraisal System, Scrap It ! by Fred Nickols [This document is in Adobe PDF format] (Posted: 21 Oct 96) Posting Dos and Don'ts QUALITY List Daily Digest Archives Website

TQM Tools and Websites - Images/Links: 4, 4 - TQM Tools TQM Tools A Gopher Site of TQM Tools